It’s our email and rewards club*! Creating a My Cold Stone Club Rewards account gives you access to sweet perks, such as:
- Earn 1 point for every full dollar spent on qualifying purchases (e.g., $1.00-$1.99 = 1 point). Taxes and other exclusions apply.
- 25 bonus points when your register your account at www.ColdStoneCreamery.com/MyCSC .
- Exclusive info about upcoming promotions, giveaways, events and new products.
- Member-only offers.
- A special treat for signing up and another on your birthday!
*available at participating locations
You must be 18 years of age or older to become a member.
Visit www.ColdStoneCreamery.com/MyCSC, select JOIN/REGISTER and follow the prompts.
We ask for only a few pieces of information such as your birthdate, phone number, and email address.
Cold Stone Creamery and our brand’s program partner, Spendgo™, have access to your information. You can read our Privacy Policy at www.coldstonecreamery.com/aboutus/privacy.
Your points balance and available rewards can be viewed by logging into your account at www.ColdStoneCreamery.com/MyCSC. Please allow up to 24 hours for all points to process and appear on your account.
You can change your password anytime by following these steps:
- Log into your account at www.ColdStoneCreamery.com/MyCSC.
- Click the drop down button on the top right side of the screen.
- Select “My Account”.
- Enter your new password in the password field.
- Click “Save Changes” at the bottom of the screen to complete the process.
Your username is the email address or phone number used to sign up for the account.
No. At registration, you must provide your email address, but you may choose to opt-out of receiving marketing emails and still earn points and redeem rewards at participating locations. If you opt-out of receiving emails you will not receive notifications when a offer or reward is available or reminders when a reward is about to expire.
You earn one point for every full dollar spent on the pre-tax and pre-tip transaction amount (i.e., $1.00 - $1.99 = 1 point).
For in-store purchases, enter your phone number on the terminal at checkout, before paying or provide your phone number to the crew member. For online orders, sign-in to your account before placing your order.
Points are not earned for third-party delivery orders, the purchase of gift cards, or coupons, discounts, gratuity, taxes and other exclusions. Please allow up to 24 hours for all points to process and appear on your account.
Yes, you can still receive points as long as you have your receipt. There are two ways you can get your points:
- Text the ten character code at the bottom of the receipt to 41680 (standard text messaging rates apply). The text must be sent from the number associated with your account within 24 hours of the transaction, or;
- Log into your account, within 30 days of the transaction, at www.ColdStoneCreamery.com/MyCSC, click on “Want to claim more points?” and fill out the form using the ten character code at the bottom of your receipt.
Once you accumulate 50 points, your points are converted into a $5 Reward to use on your next purchase of $5 or more.
Nearly all purchases qualify for points – from Signature Creations™ to Cakes. Points are earned if you use a gift card as tender, but are not earned if you purchase a gift card. Points are not earned for third party delivery, gratuities, coupons, discounts or receipt adjustments.
For every 50 points you earn, a $5 Reward is generated. There is no limit to how many $5 Rewards you can earn, but only one $5 Reward can be redeemed per transaction. Each $5 Reward expires 90 days from the date of issue.
No, you can only redeem one offer/Reward per transaction.
No, the $5 Reward does not cover tax.
No, only one $5 Reward can be redeemed per transaction.
Yes. You must register your account to unlock rewards. If your account is not registered, points will be earned and rewards will be generated, but you will be unable to redeem rewards until the account is registered. Keep in mind, once a reward is generated, it will expire in 90 days regardless of whether or not the account is registered.
For in-store purchases, enter your phone number on the terminal at checkout, before paying, and select “yes” to redeem the reward on touch pad. Alternatively, a crew member may notify you a $5 reward is available. For online orders, sign-in to your account before placing your order and click “redeem reward” at checkout.
$5 Rewards expire 90 days from the date they are earned and issued.
Your birthday BOGO will be loaded to your rewards account 7 days prior to your birthday. Please contact us if you do not see your coupon arrive in that time frame at www.ColdStoneCreamery.com/helprewards.
You have two weeks to redeem your BOGO in-store. Your birthday BOGO is valid 7 days prior to your birthday and expires 7 days after your birthday.
